Customer Service

We are always here to help you

We take pride in providing excellent customer service. We believe that communication with our customers helps us do our job better, and leads to happier customers.

If you get back home from vacation and feel that you “should have bought that beautiful …” contact us and we will make it happen for you. If you get home and discover something is not right with your purchase, help is only a click away.

I should have bought that …

So you came to Jamaica, you took the time to visit one of our stores, you saw something you liked and you could not make up your mind. Now you are back home and you are thinking “I should have bought that …..”. Well we can still make it happen for you. Click HERE and fill in the form with as much information you can provide. Chances are that our salesman gave you a business card with an item number and maybe even a price.

What to do if you have a problem with your purchase

So you came to see us, bought jewelry or a watch and now something has gone wrong. Yes, it does happen and don’t worry, we are here to help. Choose from the selections below:

  • Something has gone wrong with my watch.

We are official dealers of all our watch products and they all have service centers in the United States. Please check the manufacturers guarantee, which was provided to you at the time of your purchase, for guarantee terms and directions on how to have your watch serviced.

  • If your jewelry is John Hardy please click HERE for the John Hardy repair procedure.
  • For any other jewelry click HERE.