What to Do if You Have a Problem with Your Purchase

So you came to see us, bought jewelry or a watch and now something has gone wrong. Yes, it does happen and don’t worry, we are here to help.

Choose from the selections below:

Something Has Gone Wrong with My Watch

We are official dealers of all our watch products and they all have service centers in the United States. Please check the manufacturers guarantee, which was provided to you at the time of your purchase, for guarantee terms and directions on how to have your watch serviced. Click here to send us an email for more information.

I Have a Problem with My Purchase

Something broke, or a stone fell out, or I just generally need help: Click here to email us the details of your problem. 

My John Hardy Jewelry Needs Repair: Click here for the John Hardy online Repair Service